Long-Term Disability

If an illness or injury prevents you from working, the loss of income can add significant stress. Long-term disability (LTD) benefits may help replace part of your income under a group benefits plan or an individual policy. Hoffman Law helps people across Ontario understand their coverage, apply for benefits, and respond when an insurer denies a claim, stops payments, or says you can return to work. Eligibility depends on the wording of your policy, your medical evidence, and the facts of your claim.

If your LTD claim has been denied or your benefits have been terminated, contact Hoffman Law for a free consultation and case evaluation.

LTD policies may use different definitions of disability. Under some policies, the insurer may first assess whether you can perform your own occupation and later apply an any-occupation definition. The exact wording and applicable standard depend on the policy. Applications and disputes can also turn on waiting periods, premium requirements, medical documentation, treatment history, and the insurer’s assessment of your functional limitations.

If you receive a denial or termination letter, review the reasons carefully and consider legal guidance promptly. You can also read Hoffman Law’s guide to denied long-term disability claims in Ontario for more information about common issues and next steps.

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LTD coverage is not required by law, it depends on your workplace benefits plan, union agreement, or a private policy you purchased. LTD claims frequently arise from serious physical injuries, including traumatic brain injuries, spinal cord injuries, and significant fractures or broken bones, that leave a person unable to return to work for an extended period. They can also arise from psychological or psychiatric conditions that impact your ability to work (or something like this). Most claims start with an application through your insurer or benefits administrator. The insurer needs medical documentation that clearly explains your diagnosis, symptoms, restrictions, and why you cannot perform your job. Your claim is strongest when your medical evidence reflects your actual day-to-day functional limitations, not just a diagnosis name.

  • Request the claim package and confirm all deadlines with your insurer
  • Ask your doctor to document work restrictions and functional impact specifically
  • Keep copies of every form, medical note, and insurer letter

Track symptoms, treatment appointments, and missed work time throughout

Most LTD denials come down to one of three issues: the insurer says there is insufficient medical evidence of functional impairment, insufficient proof of ongoing treatment, or that you retain some capacity to work. Insurers may also rely on independent file reviews or assessments that do not reflect your actual day-to-day condition.

A lawyer can identify the specific ground for denial, strengthen the medical evidence, and respond in a way that protects your claim and appeal rights.

Contact Hoffman Law as soon as you receive a denial letter, timing matters.

A denial is not final. Start by reviewing the denial letter carefully to understand exactly what the insurer is relying on. Gather updated medical documentation that directly addresses those reasons, respond within any appeal deadlines, and keep all communication in writing.

  • Do not send incomplete responses — partial information can entrench an inaccurate narrative
  • Do not assume the insurer’s position is correct — denials are regularly overturned
  • Get legal advice as early as possible — the steps you take after denial affect your options

Yes. Insurers can and do reassess benefits and terminate payments — particularly after a policy definition change (from inability to do your own job, to inability to do any suitable work) or following an insurer-requested independent assessment. A cutoff is not automatic confirmation that you no longer qualify.

If your benefits have been terminated, collect updated medical evidence immediately and contact Hoffman Law to challenge the decision before any appeal deadlines pass.

How long LTD benefits last depends on the definition of disability in your specific policy and when you first became disabled. Most policies pay benefits while you continue to meet the disability definition, typically until you recover, return to work, or reach the maximum age stated in the policy (often 65).

Many policies also shift their test after a set period, commonly two years, moving from inability to perform your own occupation to inability to perform any occupation for which you are reasonably suited. Understanding your specific policy terms is critical before making any decisions about work or treatment.

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