If an illness or injury prevents you from working, the loss of income can add significant stress. Long-term disability (LTD) benefits may help replace part of your income under a group benefits plan or an individual policy. Hoffman Law helps people across Ontario understand their coverage, apply for benefits, and respond when an insurer denies a claim, stops payments, or says you can return to work. Eligibility depends on the wording of your policy, your medical evidence, and the facts of your claim.
If your LTD claim has been denied or your benefits have been terminated, contact Hoffman Law for a free consultation and case evaluation.
LTD policies may use different definitions of disability. Under some policies, the insurer may first assess whether you can perform your own occupation and later apply an any-occupation definition. The exact wording and applicable standard depend on the policy. Applications and disputes can also turn on waiting periods, premium requirements, medical documentation, treatment history, and the insurer’s assessment of your functional limitations.
If you receive a denial or termination letter, review the reasons carefully and consider legal guidance promptly. You can also read Hoffman Law’s guide to denied long-term disability claims in Ontario for more information about common issues and next steps.
My partner and I were in a very serious accident that left me in the hospital’s ICU for several months. Shortly after, we met Jennifer. She was both compassionate and professional from our first meeting. It was reassuring to have her expertise as we proceeded with our accident claim. Following my partner’s tragic accident the following year, Jennifer continued to be supportive. I was happy to receive a great settlement in compensation for my injuries, and would not hesitate to recommend Jennifer to others in a similar situation. Jennifer’s support and guidance through this traumatic life experience made a world of difference.
I was extremely impressed with Jennifer’s work, organization skills and attention to detail. I love the way she works. She was a gift from God to us – an angel who came to our defense. She is unique and an inspiration. She helped our family out tremendously, and not just in relation to money she obtained for us (settling our case).
Jennifer was very professional and worked hard on my case. She took my over my file from a previous lawyer, and had limited time to sort everything out. She did not give up on my case, and moreover, did an excellent job! I was really fascinated by the outcome, and moreover, overwhelmed when I heard the final settlement. I want to thank Jennifer for her determination, analytical skills, and patience during the years she worked with me, and during the pre-trial, when she negotiated the final settlement. I am very grateful to have met Jennifer and to have her as my lawyer. I cannot imagine finding anyone better. I would not hesitate to recommend Jennifer to anyone in need of a sound, and highly professional lawyer.
LTD coverage is not required by law, it depends on your workplace benefits plan, union agreement, or a private policy you purchased. LTD claims frequently arise from serious physical injuries, including traumatic brain injuries, spinal cord injuries, and significant fractures or broken bones, that leave a person unable to return to work for an extended period. They can also arise from psychological or psychiatric conditions that impact your ability to work (or something like this). Most claims start with an application through your insurer or benefits administrator. The insurer needs medical documentation that clearly explains your diagnosis, symptoms, restrictions, and why you cannot perform your job. Your claim is strongest when your medical evidence reflects your actual day-to-day functional limitations, not just a diagnosis name.
Track symptoms, treatment appointments, and missed work time throughout
Most LTD denials come down to one of three issues: the insurer says there is insufficient medical evidence of functional impairment, insufficient proof of ongoing treatment, or that you retain some capacity to work. Insurers may also rely on independent file reviews or assessments that do not reflect your actual day-to-day condition.
A lawyer can identify the specific ground for denial, strengthen the medical evidence, and respond in a way that protects your claim and appeal rights.
Contact Hoffman Law as soon as you receive a denial letter, timing matters.
A denial is not final. Start by reviewing the denial letter carefully to understand exactly what the insurer is relying on. Gather updated medical documentation that directly addresses those reasons, respond within any appeal deadlines, and keep all communication in writing.
Yes. Insurers can and do reassess benefits and terminate payments — particularly after a policy definition change (from inability to do your own job, to inability to do any suitable work) or following an insurer-requested independent assessment. A cutoff is not automatic confirmation that you no longer qualify.
If your benefits have been terminated, collect updated medical evidence immediately and contact Hoffman Law to challenge the decision before any appeal deadlines pass.
How long LTD benefits last depends on the definition of disability in your specific policy and when you first became disabled. Most policies pay benefits while you continue to meet the disability definition, typically until you recover, return to work, or reach the maximum age stated in the policy (often 65).
Many policies also shift their test after a set period, commonly two years, moving from inability to perform your own occupation to inability to perform any occupation for which you are reasonably suited. Understanding your specific policy terms is critical before making any decisions about work or treatment.
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